Shipping Policy

Last updated: 26 August 2026

At Soréa, every order is prepared with care. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1-3 working days, excluding weekends and UK bank holidays.

During launches, promotional periods and seasonal sales, processing may take slightly longer due to increased demand. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

UK Delivery

Available delivery options, estimated timeframes and shipping costs will be displayed at checkout.

Delivery estimates begin from the date your order is dispatched, rather than the date it is placed. While we aim to deliver within the estimated timeframe, delays caused by couriers or circumstances outside our control may occasionally occur.

International Delivery

International shipping options and estimated delivery timeframes will be displayed at checkout where available.

International orders may be subject to customs duties, import taxes or handling fees upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the customer. Soréa is unable to predict or cover these fees.

International deliveries may also experience customs-related delays.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.

Incorrect Shipping Information

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to amend the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Soréa cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied at checkout. If an order is returned to us for this reason, additional shipping charges may apply before it can be resent.

Delayed, Lost or Damaged Orders

If your order has not arrived within the estimated delivery window, please check your tracking information before contacting us.

For orders that appear to be lost, damaged during transit or incorrectly marked as delivered, contact us with your order number and any relevant photographs or information. We will investigate the matter with the courier and work towards an appropriate resolution.

Please report damaged items promptly after delivery so that we can assist you.

Pre-Orders

Items sold on a pre-order basis will display an estimated dispatch timeframe on the relevant product page.

If your order contains both pre-order and in-stock items, they may be shipped together once all items are available unless otherwise stated.

Pre-order dates are estimates and may change due to circumstances outside our control. If a significant delay occurs, we will contact you using the email address provided with your order.

Multiple Parcels

In some cases, items from the same order may be dispatched separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless agreed beforehand.

Contact Us

If you have any questions about your delivery, please contact us  and include your full name and order number.

We aim to respond to all enquiries within 1-2 working days.